KAREN MACHUNG // Instructional Designer

Karen Machung brings twenty years experience in working with organizations to design and develop training and documentation solutions to support employee performance. Whether the goal is to support the organization’s sales or customer service initiatives, introduce new systems or procedures, revamp new hire training for back office processing areas, or meet audit or regulatory requirements, Karen works to understand the business need, the relevant content, the audience characteristics, and the delivery requirements and options and to design a solution that will work.

She produces high-quality materials, which may include documentation of work processes and procedures, training modules, product knowledge materials, etc., depending on the organization’s need. Karen focuses on structuring content appropriately given the audience needs and delivery medium. She has worked extensively with a variety of on-line authoring and delivery systems and also produces materials for delivery in traditional paper form.

Karen’s clients have included Avaya Communication, Arrow Electronics, Avon, Bankers Trust, Chase Manhattan, Core States Bank, Dime Saving Bank, Deutsche Bank, Horizon Healthcare, HypoVereinsbank, Bank, Lucent Technology, Merrill Lynch, TIAA-CREF, and West Landesbank.

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