Financial
Services
Financial
Services Sales Management Leadership Program
Business
Purpose: Transform
new branch office manager candidates into executive leaders and maximize
the retention of top talent.
Challenge:
The branch manager audience was highly entrepreneurial and compensated
accordingly. The success of the program and the active support of leading
managers had to be earned. In addition, to ensure the program’s
validity, program facilitators had to be recruited from among the company’s
existing branch managers.
Response:
Ronin based the nine-month program on the strategic skills and responsibilities
critical to branch manager success. We used a discovery learning approach
to design weeklong group sessions in which self-managed teams received
feedback from experienced managers. Content and instruction were delivered
via an e-learning website and web-based simulations. Supplemental training
included field activities, action learning and mentoring.
The program consisted
of three weeklong programs and 170 hours of e-learning. Led by senior
executives, the training was based on the 135 roles and responsibilities
of the job position. In between each workshop, Ronin engaged the participants
in additional learning activities.
Results:
The project was benchmarked at two times our project cost. Citing the
program as a major competitive advantage, the client continues to conduct
this program every year to develop field leadership and ensure employee
retention. |